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Here to help — all day, every day.

Traffic Monitoring

Just launch a web browser on any computer to begin providing live chat assistance.

Monitor your website traffic throughout the day to gather traffic trends and reports.

View active chat session transcripts in real-time and duration.

View refer URL, browser type, footprints and other visitor informations in real-time.

Track the click through rates of URLs and ad campaigns.

Display a chat invitation image to the visitor and lend assistance, proactively.

Automatically invite visitors to chat.

New chat requests and new chat response sound alerts.

Receive a helpful popup notification box directly on your computer desktop.

New chat request mobile SMS alert option.

Faster than typing, create canned responses for quick answers to frequently asked questions.

View reports showing performance trends and daily chat activities.

Track the total duration the operator has been online with built-in automated timecards.

Track the visitor page views, footprint data and the refer URL.

Offline messages (leave a message) are saved for tracking and reference.